A couple of months ago, I drove to my dad's house at the Lake of the Ozarks. On that trip I got not one, but two rock chips in my windshield. I called my insurance agent, filed a comprehensive claim, and got my windshield replaced.
About two weeks ago, I was involved in a fender-bender. Again, I called my agent, filed the collision claim, and got my car fixed. It took over a week, due to the body shop not ordering all the parts. Luckily I have rental car coverage on my insurance policy, so I'm not out any money. (Side note to Enterprise - please make your cars non-smoking. Although the Sirus radio is nice. Okthxbai.)
I went to my dad's this past weekend. As I was driving down the interstate, a tractor-trailer in front of me had a blowout, and the tire remnants flew into the grill and hood of my car, bending my license plate in half, and cracking the bumper. In addition to scaring the everloving crap out of me, I had to call my agent AGAIN, file a claim AGAIN, and do without my car for a few days AGAIN.
Luckily I have an awesome insurance agent. She has been my agent for over 15 years. When we moved here from Texas, we needed a local State Farm agent. I opened the phone book, picked her name because she was closest to where we lived, and the rest is insurance history.
When my daughters died, she brought me lasagna and changed her sign outside her office to ask for for prayers for our family. She's like family to me, and I'm glad to call her a friend.
Like a good neighbor, Elisa is there.